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Greymouse Teleconference's blog

New Conference Telephone Lines

Posted Wed, 10/21/2009 - 12:34

Greymouse Teleconference is switching to a new telephone line provider, due to recent issues that some of our customers have experienced in the last few days.

Our new telephone numbers are:

07 3018 7587 (Brisbane, QLD)
02 8022 8481 (Sydney, NSW)
02 6113 1517 (Canberra, ACT)
03 8399 9457 (Melbourne, VIC)
03 6281 3423 (Hobart, TAS)
08 8919 4444 (Darwin, NT)
08 8121 9362 (Adelaide, SA)
08 6102 7257 (Perth, WA)
09 887 1020 (Auckland, NZ)
+61(2) 8022 8481 (International)
These new telephone numbers are active right now.

Local Time Zone Support in Conference Control Panel & Notification Emails

Posted Wed, 10/21/2009 - 12:29

As NSW, ACT, VIC, TAS & SA have started daylight savings, Greymouse releases its latest feature

After much customer feedback of how confusing timezones can be to manage when participants are joining a teleconference from around Australia, we have added local time zone support.

You are now able to :- create, view & edit conferences in your local timezone, including when daylight savings is in effect - and it works for any time zone around the world.

Daylight Savings - Starts 4 October 2009

Posted Sun, 10/04/2009 - 15:58

For the ACT, New South Wales, South Australia & Victoria daylight savings is now in effect, requiring everyone to wind their clocks FORWARD one hour.

As our conference service is Brisbane based the times you have set your conferences to start at will remain the same.
(EG: 10:00AM Brisbane time, will now be 11:00AM Sydney Time)

If you intend on having your conferences at the same time as before daylight savings, you must also set your conference to start an hour earlier.

If you require assistance in changing your conference start time please contact support.

Clint Davis

Recording System Improvements - Continued

Posted Mon, 09/07/2009 - 17:01

This is a continuation from our last recording update post.

We have continued to improve our teleconference recording system and below are our latest updates.

  • MP3 has silence trimmed from file.
  • Email is sent when recording is ready for download.
  • Ability to embed recording link publicly for download

Note: Recordings are charged at 5¢ per minute per download.

Beta Skype Conference Calls - Now use Skype-To-Skype to dial us

Posted Wed, 08/12/2009 - 20:48

Skype For AsteriskGreymouse is beta testing a Skype add-on for our PBX system called 'Skype For Asterisk' from Digium, this add-on allows for integration between Skype and our teleconferencing system. This enhancement allows for our teleconferencing solution to bridge calls from a 1800 Number, Local Telephone Numbers, SIP (VoIP) & Skype calls all in the same Teleconference room.

The Skype dialling method is a Skype-to-Skype call which means the participant will not incur a fee for dialling our Skype account and for the use of our service we have a discount rate for Skype calls, the host pays 5¢ per minute per Skype line for the use of our service.

Feature: New & Improved Teleconference Recording System

Posted Wed, 06/10/2009 - 12:30

As some of you have noticed we have released our new teleconference recording system.

After lots of feedback and talks with our users about our old recording system and its limitations, we have worked long and hard to remake our teleconference recording system.

So you might be asking yourself, well what changed?

  • Removed 'moderator call in to start recording' restriction.
  • Added recording ability for Permanent/Non timed conferences.
  • Web page shows if the conference is currently being recorded.

Skype for SIP Beta works with Greymouse SIP Teleconference Service

Posted Tue, 04/14/2009 - 13:33

Last month Skype released their SIP for Skype BETA.

This is a remarkable step forward for both Skype & SIP. This means that business that are using a SIP based PBX can integrate the Skype client with their PBX, allowing employees to answer and make both Skype or SIP calls.

This enhancement enables the ability to use our SIP/VoIP teleconferencing ability for conferences.

End of daylight savings - 5 April 2009

Posted Thu, 04/02/2009 - 15:05

For the ACT, New South Wales, South Australia & Victoria daylight savings will soon come to an end requiring everyone to wind their clocks back one hour on the 5 April 2009.

As our teleconferencing service is based in Brisbane time (+10 GMT Without Daylight Savings) your conferences will still be occurring at the same Brisbane time.

This means if you have had a conference scheduled for 8:00AM Sydney time (7:00AM Brisbane time) - The conference will now be running at 7:00AM Sydney time.

Participant Self Invite Feature - Free Landline Invite For Your Participants

Posted Tue, 03/24/2009 - 22:54

Looking to reduce STD costs when calling into our teleconference service?

Conference owners & participants can now invite themselves for FREE by clicking on the invite link in their email or clicking on the "Click To Dial - Participant Free Call" link on the Contact Info block (top left on our website).

SIP / VoIP Connection to our Teleconferencing Service

Posted Wed, 03/04/2009 - 17:33

We have added the ability for customers to connect to our teleconferencing service through the SIP protocol.

Because its an IP based technology, phone lines are not used in the process of the call and there for reducing the cost for delivering the service.

This is not a separate conference room or service, its the same service. You can have participants connected through the 1800 Toll-Free number, Our standard inbound lines, Called through the Invite System and through SIP at the same time. all while having access to our feature range such as recording and scheduling.

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