Frequently Asked Questions

Phone Commands are telephone/dial-pad control (DTMF) functions that allow the host to manage the conference.

The phone commands are:

----------------------Moderator Menu-------------------
*1 Mute / Unmute.
*2 Lock / Unlock the conference
*3 Eject the last user
*4 / 6 to decrease / increase the conference volume.
*7 / 9 to decrease / increase your microphone volume.
*8 to exit menu.
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-----------------------User Menu-----------------------
*1 Mute / Unmute. (User can be permanently muted, by using the 'listen only' conference creation option)
*4 / 6 to decrease / increase the conference volume.
*7 / 9 to decrease / increase your microphone volume.
*8 to exit menu.
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Web Controls allow the host to manage the conference from an online screen. Moderators can view who has entered the conference, mute and unmute participants, etc.

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No. We have a reservationless system, You can make a reservation, but you do not have to.

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Yes. Both timed and recurring conferences can enable recording, download and storage for at least 14 days.

Recordings are saved in MP3 format and can be downloaded through the control panel.

The recoding is available as a download approximately 2-3 hours after the conference is complete. Our service waits for the most appropriate time to convert the file as it uses system resources that could interrupt the quality of teleconferences.

Recording is available on the trial plan.

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This is optional, The security codes protect your conference and allow you to identify who is a admin user and who is a generic user.

This is useful if you only want the conference to start once the admin user has joined (Training seminar style)

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Greymouse Teleconference allows people to teleconference across standard telephones. You only need your Home/Office/Mobile phone to teleconference.

To connect to the teleconference service via SIP/VoIP connection you require a softphone (IE: Eyebeam, Gizmo, etc.) / IP based PBX system (IE: Asterisk)

The Internet is only used to create, schedule & manage teleconferences and its not required. Our customer support team can set up the teleconference for you over the phone.

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A teleconference is a meeting or conference held via a telephone connection between participants in remote cities or work sites. Many types of teleconferences exist, with the simplest form involving the use of two telephones at each location to conduct an audio conference.

Although teleconference is a broad term that includes a variety of options, the basics for all teleconferences involve the use of telecommunication equipment, users at multiple locations, and collaborative communication between the participants. The basic audio conference is in essence a conference call.

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Yes, The number is provided once you sign-up for a standard account.
There is separate pricing for the 1800 toll free number, please view our pricing page for more information.

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Yes. Maximum call duration for a single conference call is 3 hours.
Most teleconferences are around 1-2 hours.
If you require longer, please contact us.

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The maximum conference size is 25 participants.

This limit can be expanded up to 150 participants on request
You will need to contact us and have the conference times and dates you need to increase the limit for.

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Greymouse Teleconference is the only conferencing service in Australia to offer such low competitive prices and to provides exclusive features such as our "Automatic call to participants at conference start" & the ability to connect through SIP/Skype (VoIP) and standard telephone.

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Anyone who hosts or wants to host conference calls will find Greymouse Teleconferencing better quality and less expensive than most Australian Teleconference service providers.

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Greymouse Teleconference a Teleconferencing Service Provider, the only provider that offers a wide range of features while still keeping a cost effective service.

Some of our features include;

Standard inbound lines around Australia
TollFree 1800 Number for participants
Outbound calling to participants (With no extra charge)
Able to use SIP/VoIP to call into our service
Skype inbound is coming soon.

We also have recording capabilities, including the ability to host the recording file with us for your participants to download.

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Our Skype account is: gmteleconference

Steps to call into a conference using Skype

• First you need a conference room booked & have the room number handy.
• On Skype either select "Call Phones" or "add a new contact"
• Enter gmteleconference as the number to call or contact to add
• Or click Join Teleconference with Skype
• You will be prompted to enter the room number followed by the hash/pound key "#".
• To access Skype's Keypad follow the steps below.
  
  
• Once you have entered the room number you will now be in the conference

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Currently to delete scheduled conferences you need to contact support.

We can additionally notify participants that the conference was removed/rescheduled.

To close a non timed / permanent conference room, click on the conference room then select "Terminate & Release Number".

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You can access your conference call by dialling into our conference with three easy steps

1. Participants dial a telephone number (Listed on the Right)
2. Enters the conference Number followed by # (Pound/Hash Key)
3. Enters a security code followed by # (If Applicable)

We also provide other options such as our system calling a participant at a specific time or they can also call them selves through entering their telephone number into a webpage and clicking call.

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You will need to provide the following details:

• First Name, Last Name,Phone Number.
• Conference Password
• Company Name, ACN, Address

You can create your account online by Instant Signup at the top of the page or by calling our support team, phone numbers are on the left.

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Phone Commands are telephone/dial-pad control (DTMF) functions that allow the host to manage the conference.

Our phone commands are: (These may be different to other service providers)

-----------------------User Menu-----------------------
*1 Mute / Unmute. (User can be permanently muted, by using the 'listen only' conference creation option)
*4 / 6 to decrease / increase the conference volume.
*7 / 9 to decrease / increase your microphone volume.
*8 to exit menu.
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If you would like your account disabled, please contact support.

Because you only pay for what you use, having your account sit idol wont cost you any money.

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Direct Debit:
Account Number is: 068317194
BSB Number: 114-879

PayPal:
conference@greymouse.com.au

Our Prepay feature is still in development.

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Yes, we have a Click To Dial feature that allows a participant to initiate a call from our system back to their phone.

There is no extra charge to use this feature, and we defiantly recommend it as a solution to reducing the costs for regional participants.

Through the website they enter their:

• name
• telephone number
• conference room
• security capture (Human detector)

Once the "Call Me" button is clicked their phone will immediately ring, once they answer they will need to press 1 on their keypad to accept the call.

Note: this means that only direct office / home telephone numbers will work.

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Prepaid
Prepaid requires buying credits before conferencing, once we have confirmed the payment amount you will receive the credits on your account.

When creating a conference the system will verify if you can create that conference based on the amount of credits you currently have.

While conferencing your credits will 'tick' down. If you run out of credits while in a conference the conference will end.
Note: A warning will be sent when you are low on credits.

At the end of each billing cycle you will be sent your invoice via email.

Invoice:
Our system records the amount of time each person is in the conference (based on seconds) an invoice is generated and emailed out.

For this option a company must contact support for verification.

Note: Some options are locked and require contacting support (EG: Secondary International Dialling Band)

To see a sample of the invoices we produce, click here

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Even though your trial period ends you can still upgrade your account through the 'My Account' section of the control panel.

We review every request manually. If you need to speed up this process, please call.

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Yes, your account allows you to manage an unlimited number of teleconference rooms.

Currently there are three major categories of teleconferences:
Timed Conferences, Permanent (Non-Timed), Recurring (Timed)

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No, Not at this stage.
Please contact us as we might be able to work something out.

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The key is # on the phone, located under 9 and across from 0

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If you hear an echo on your conference call, there is most likely someone (Or yourself) on the conference call that has a speaker/microphone that is causing the feedback.

If your speaker is loud enough for the microphone to pick up the sound signal it will play it back into the conference.

The best thing to do is mute the person from the website, or reduce your speaker volume.

Sometimes it can also be the phone that you are using, or the line that its passing through to be connected into the conference, if your problem is persistent try another handset or phone line to see if the problem still exists.

If its still continuing to exist please contact support.

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Although there is no time limit on the record feature - be aware that the file size is a direct correlation to the length of the conference.

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Types:

Timed conferences have a start time and an end time.
They allow for recording and inviting users to separate conferences.
- Normally used with customers or once off conferences.
- Also has recording option.

Non timed conferences are open and available 24/7/365.
They don't allow for recording, but provide a single room number to distribute between staff members.
- Normally used for internal staff and regular meeting rooms.

Recurring Conferences allows for creating a conference with an end time, but scheduling it (daily, weekly, fortnightly etc)
It retains the same conference number throughout the recurrence and allows for recording.
- normally used for customers & staff as regular meeting rooms, with the protection that its only available between the times you specify.

Invite system

We have a two type optional invite system.

Email
This allows you to email participants informing them of the conference details and how to access the conference.
The account owner will receive the email even if no percipients are included in the email invite.
- This means you can edit the email and send through your own system if you wish.

Telephone
Our telephone invite system calls participants directly at the time of the conference.
This option only works for direct numbers, such as home, mobile or direct office numbers.
It requires the participant to accept the call by pressing the diget 1 on their telephone.

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